Canada Dispute Resolution

How can I contact Nova Credit?

You can contact us in a number of ways: 

• Via our webform on our contact page: here 

• Via phone - call us at +1 (844) 423-1345 and leave a message

• Via mail:  Nova Credit Consumer Operations, 1 University Avenue, 5th Floor, Office 134, Toronto, Canada M5J 2P1

How do I correct the information on my Nova Credit report or file a dispute?

If you believe that information contained in your report from Nova Credit is inaccurate, incomplete, or otherwise incorrect, you can start a dispute by clicking the link to our dispute page and selecting Foreign Credit Dispute (International Credit Reports). 

If you would prefer to submit your dispute via mail, please download this form, fill it out, and send it to the address listed above.

How can I get a copy of my report?

Depending on the type of report and product, you may receive an email with a link to access your Nova Credit report. Once you click the link in the email, you’ll be asked for your last name (surname) and date of birth (MM/DD/YYYY). Please fill those out and download your report. 

Please visit us here if you encounter any issues with your download.

If you didn’t receive an email, please reach out to us to request a copy of your report by using the Contact Us page, and choosing “can not find credit report”  in the dropdown menu under “Which best fits the issue you’re having?”.