Instalogic Technologies Private Limited
Grievance Redressal and Consent Withdrawal
Grievance Redressal
How do I raise a dispute or a grievance with something on my bureau credit report?
Please send an email to Instalogic’s grievance redressal email address at instalogic-grievance@novacredit.com. Provide the following information in your email:
Full name (first and last names)
Date of birth
Email address
Most recent foreign address
Details of the information that you would like to raise a grievance about, or where there is an issue.
Instalogic (via Nova Credit’s Consumer Operations team) will confirm receipt of your request immediately.
The Consumer Operations team will review whether there was an issue with your report on Instalogic or Nova Credit’s side, or whether any potential issue would be from the bureau directly.
Within 5 business days of receiving your grievance, the Consumer Operations team will reach out to you and confirm next steps.
In many cases, you will be directed to contact the bureau directly. You can also start this process yourself. The contact information for the bureaus is:
TransUnion CIBIL Ltd.
Tel: +91 22 6140 4300
CRIF High Mark Credit Information Services Private Limited:
Tel: +91 20 6715 7709/42/71/79/80
Email: crifcare@crifhighmark.com
Website: https://www.crifhighmark.com/raise-a-dispute
If there was an error made by Instalogic or Nova Credit, the Consumer Operations team will let you know next steps.
Escalation
If you do not receive a response within 5 business days of your submission, please email our escalation email at instalogic_escalation@novacredit.com, including as much information as possible.
Consent Withdrawal
How do I withdraw my consent for Instalogic to store my Credit Bureau data?
Please send an email to Instalogic’s consent withdrawal email address at instalogicwithdrawal@novacredit.com, requesting that your credit bureau data be deleted.
Provide the following information in your email:
Full name (first and last names)
Date of birth
Email address
Most recent foreign address
Instalogic (via Nova Credit’s Consumer Operations team) will confirm receipt of your request immediately.
Within 24 hours of your request, we will identify your report and delete it.
Within 48 hours of your request, you will receive an email confirming the deletion was completed, along with the date and time of the deletion. Your request will be stored permanently.
Escalation
If you do not receive a response within 24 hours of your submission, please email instalogic_escalation@novacredit.com, including as much information as possible.