Dispute Resolution

How do I get a copy of my Nova Credit Report?

When you apply for a product using your international credit history, you will receive an email with a link to access your Nova Credit report. Once you click the link in the email, you’ll be asked for your Last Name (surname) and Date of Birth (MM/DD/YYYY). Please fill those out in order to download your report.

If you are still unable to access your report, please email help@novacredit.com

Do you believe there are errors on your Nova Credit Report?

Inaccurate, negative information may lower your credit score and might indicate fraudulent activity. We recommend that you dispute any inaccurate, incomplete, outdated or unverified information in your credit report as soon as you spot it by contacting your local credit bureau.

How can I reach out to Nova Credit?

If you have any questions, contact us at help@novacredit.com. You can also chat with us on our website

How do I correct information on my Nova Credit Report?

If you believe that information contained in your Nova Credit Report is inaccurate, incomplete or otherwise incorrect, you can initiate a dispute by submitting our dispute form below.

Once Nova Credit has checked our credit passport and the information received from the foreign credit bureau, we may ask you to dispute directly with the bureau. In those cases, contact information for our bureau partners can be found here.

To initiate a dispute with Nova Credit, please submit this form, or mail your dispute request to Nova Credit, along with any supporting document(s), to:‍

Nova Credit Inc.
225 Valencia Street
San Francisco, California, 94103

If we have your foreign credit file on record, we will initiate an investigation upon receipt of your request.

Dispute Form

First Name:

Last Name:

Email on your Nova Credit Passport:

Date of Birth (MM/DD/YYYY):

Foreign Address:

Describe the errors in your report: